Privacy Policy

Sunrise Care Services is committed to protecting your privacy and handling your personal data responsibly.

1. Who We Are

Sunrise Care Services is a domiciliary care provider based in London. We are registered with the Care Quality Commission (CQC) and the Information Commissioner's Office (ICO).

For data protection queries, contact us at: info@sunrisecare.example.com

2. Information We Collect

We may collect and process the following data:

Personal identification information (name, address, phone, email)
Health and medical information (for care planning)
Next of kin and emergency contact details
Financial information (for billing purposes)
Employment information (for staff)

3. How We Use Your Information

We use your personal data to:

Provide care services to you or your loved ones
Create and manage care plans
Communicate about your care
Process payments and invoices
Comply with legal and regulatory requirements
Recruit and manage staff

4. Legal Basis for Processing

We process your data under the following legal bases:

Contract: To provide care services
Legal obligation: To meet CQC and health regulations
Vital interests: In emergencies
Consent: For marketing communications

5. Data Sharing

We may share your data with:

Healthcare professionals involved in your care
Local authorities and social services
CQC and other regulators
Our software providers (under strict data processing agreements)

6. Data Retention

We retain care records for a minimum of 8 years as required by CQC. Other data is kept only as long as necessary for its purpose.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure (where applicable)
Restrict processing
Data portability
Object to processing

8. Contact Us

To exercise your rights or for any privacy queries, contact us at:

Email: info@sunrisecare.example.com

Phone: 0800 123 4567

Address: 123 Healthcare Avenue, London EC1A 1BB

Last updated: April 2026