Terms of Service
These terms govern the provision of domiciliary care services by Sunrise Care Services.
1. Our Services
Sunrise Care Services provides domiciliary care services including personal care, companionship, medication support, and other services as agreed in your individual care plan.
2. Care Agreement
Before services begin, we will conduct an assessment and agree a care plan with you. This forms part of our service agreement and includes:
- Your care needs and preferences
- Visit times and duration
- Tasks to be carried out
- Costs and payment terms
3. Our Responsibilities
We commit to:
- Providing trained, DBS-checked care workers
- Delivering care as specified in your care plan
- Maintaining CQC registration and standards
- Keeping accurate records of care provided
- Responding to concerns promptly
- Protecting your personal information
4. Your Responsibilities
You agree to:
- Provide accurate information about your care needs
- Allow safe access for care workers
- Inform us of any changes to your needs or circumstances
- Pay invoices within the agreed timeframe
- Treat our staff with respect
5. Fees and Payment
Our fees are agreed before services begin and detailed in your care agreement. We will give at least 4 weeks' notice of any fee changes. Invoices are issued weekly/monthly and payment is due within 14 days.
6. Cancellations
Please give us at least 24 hours' notice if you need to cancel a visit. Visits cancelled with less notice may be charged in full.
7. Changes to Care
We will review your care plan regularly. If your needs change, we will update your care plan and adjust services accordingly.
8. Ending Services
Either party may end the care agreement with 2 weeks' written notice. In urgent circumstances (e.g., hospital admission), we understand immediate notice may not be possible.
9. Complaints
If you're unhappy with any aspect of our service, please contact us immediately. We have a formal complaints procedure and aim to resolve issues promptly. You may also contact the CQC.
10. Insurance
We hold appropriate liability insurance for the services we provide.
11. Contact
Email: info@sunrisecare.example.com
Phone: 0800 123 4567
Address: 123 Healthcare Avenue, London EC1A 1BB
Last updated: April 2026