Never Miss Another Care Package Opportunity
Carionex Package Watch continuously monitors your authorised package email inboxes, detects new council and brokerage care opportunities in real time, extracts key details using AI, and instantly alerts your team — helping you respond before your competitors.
Monitors your inbox 24/7 — even when everyone is logged out.
Domiciliary Care Package — NG5
brokerage@council.gov.uk
AI summary
4 calls/day, ~21 hrs/week in Nottingham. Medication support and moving & handling. Female carer preferred. Respond by 5pm today.
Area
NG5 2AB
Hours
21/wk
Capacity
Review
Meet Carionex Package Watch
Many councils and brokerage teams distribute care packages by email. Office staff spend valuable time refreshing inboxes throughout the day hoping not to miss opportunities — and packages are often awarded within hours.
Package Watch securely monitors your authorised package inboxes 24/7, uses AI to identify genuine care opportunities, extracts the key details, organises them into a central dashboard, and instantly notifies the right people so you can respond faster and win more work.
The problem it solves
- Emails arrive overnight or while staff are busy and get missed
- Opportunities are buried beneath other messages
- Packages are awarded very quickly to whoever responds first
- Lost revenue and slower growth — not because you were unsuitable, but because you didn't see it in time
Everything you need to win more packages
Purpose-built for UK home care agencies.
Real-time email monitoring
Securely monitors authorised package inboxes around the clock — no refreshing, no missed opportunities.
AI package extraction
Automatically pulls out client area, care hours, required skills, start date, funding, referral source, priority and deadline.
Instant notifications
Alerts the right staff via in-app bell and browser notifications the moment a new opportunity lands.
Smart package dashboard
Every opportunity in one organised, filterable dashboard with status tracking from New to Won.
AI summaries & capacity
A short summary, staffing recommendation and automatic capacity check so you can decide fast.
Secure & auditable
Encrypted in transit and at rest, role-based access, and a complete audit trail of every action.
How Package Watch works
From the moment an opportunity lands to the moment you respond.
Real-time email monitoring
Securely monitors authorised package inboxes 24/7 over IMAP, checking for new opportunities automatically — even when everyone is logged out.
- Microsoft 365, Google Workspace, Outlook & IMAP
- Only monitors authorised inboxes you configure
- Runs on a schedule, no manual refreshing
AI package extraction
AI reads each email and its attachments and extracts the details that matter — client location and postcode, visit schedule, care hours, funding type, council, brokerage, required skills, complexity, start date, deadline and contacts.
- Reads PDF and Word referrals
- Extracts from attachments
- Confidence-scored fields for review
AI summary & recommendation
Instead of reading a long email, get a short summary, the care requirements, a staffing recommendation, potential risks, estimated workload and important deadlines — plus an automatic capacity check against your workforce.
Smart dashboard & status tracking
Every package becomes a structured card in one dashboard, filterable by area, council, funding, urgency, status, date and assigned manager, with statuses from New and Reviewing through to Won, Lost or Archived.
Team collaboration
Assign a package to the right person, add internal notes, and follow a full activity history so nothing falls through the cracks.
AI response assistant
Draft a professional reply grounded in the opportunity and your capacity verdict — accept, request more information, or politely decline — then review and send in one click.
From email to response in minutes
- 1
Council or brokerage sends a package email
A new care opportunity arrives in your authorised inbox.
- 2
Package Watch detects it instantly
The inbox is monitored automatically, so nothing is missed.
- 3
AI reads and extracts the details
Location, hours, skills, funding, deadline and contacts are pulled out automatically.
- 4
A structured package card is created
The opportunity appears in your dashboard with an AI summary and capacity check.
- 5
Your team is notified
The right people are alerted immediately to review the opportunity.
- 6
Review and respond faster
Accept, assign, draft a reply and respond before your competitors.
Package Watch vs the old way
| With Package Watch | Manual inbox watching | |
|---|---|---|
| Monitoring | Automatic, 24/7 | Refresh inbox constantly |
| Reading the email | AI summary & extraction | Manual reading |
| Awareness | Instant notifications | Easy to miss |
| Organisation | Central dashboard | Scattered emails |
| Tracking | Full status tracking | None |
| Response speed | Faster — draft & send | Slow |
Frequently asked questions
Does Package Watch automatically submit bids?+
No. Package Watch detects opportunities, extracts the details and can draft a response for you, but a member of your team always reviews and sends. Nothing is committed automatically.
Can I connect multiple package inboxes?+
Yes. You can connect multiple authorised inboxes, and Package Watch monitors them all and brings every opportunity into one dashboard.
Does it work with Outlook and Microsoft 365?+
Yes. Package Watch supports Microsoft 365, Outlook and Exchange over secure IMAP, with more native integrations planned.
Does it work with Gmail and Google Workspace?+
Yes. Gmail and Google Workspace inboxes are supported over secure IMAP using an app password.
Can the AI read PDF and attachment referrals?+
Yes. The AI reads the email body and its attachments — including PDF and Word referral forms — and extracts the key package information.
Can multiple managers review the same package?+
Yes. Packages can be assigned, discussed with internal notes and tracked with a shared activity history, so your whole office team can collaborate.
Can I search previous packages?+
Yes. Every opportunity is stored and searchable by postcode, council, brokerage, sender, area, funding and keywords.
Is Package Watch secure?+
Yes. Package Watch only monitors inboxes you authorise, encrypts data in transit and at rest, enforces role-based access, and records every action in an audit trail. It is designed for UK care providers and is GDPR compliant.
Can notifications be customised?+
Notifications reach the right office roles via the in-app bell and browser notifications today, with email and SMS on the roadmap.
Does it keep tracking when staff are logged out?+
Yes. Monitoring runs as a secure scheduled server process, so new opportunities are detected, analysed and queued as notifications even when everyone is logged out.
Explore related solutions
Stop missing care packages
See how Package Watch monitors your inbox, surfaces every opportunity, and helps your team respond faster — book a personalised demo today.