A Family Portal That Reassures the People Who Matter
A dedicated mobile app for families to follow daily care updates, visits, medication records and wellbeing, and message the care team — with privacy controls set by the agency.
Peace of mind, in the family's pocket
Families worry when they can't see how their relative is doing. The Carionex family app gives them a reassuring, plain-English window into daily care — visits, medication, wellbeing and updates — without the office fielding constant phone calls.
You stay in control: every family member's access is governed by granular permissions you set, so families see exactly what you want them to and nothing more. It's a powerful trust-builder and a genuine differentiator when winning private clients.
The problems this solves
- Anxious families calling the office for updates
- No easy, safe way to share care information
- Losing private clients to providers who offer transparency
- Worries about oversharing sensitive data
Key benefits
Everything you need, built for UK home care.
Dedicated family app
A reassuring, plain-English app for relatives.
Visits & updates
Families follow daily visits and care updates.
Medication & wellbeing
Share medication records and wellbeing where permitted.
Message the team
Secure two-way messaging with the office.
Granular permissions
You control exactly what each family member sees.
Privacy by design
GDPR-conscious, permission-controlled access.
How it works in Carionex
A window into daily care
Families see visits, care updates, medication and wellbeing in clear, non-clinical language that reassures rather than confuses.
- Daily visit updates
- Medication records
- Wellbeing information
Secure messaging
Families can message the care team directly through the app, with push notifications keeping both sides connected.
Agency-controlled privacy
Every family member's access is governed by granular permissions, so you decide precisely what each person can view.
- Per-permission controls
- Per-family-member access
- GDPR-conscious design
A competitive edge
Transparency reassures families and helps you win and retain private-pay clients against less open competitors.
From setup to daily use
- 1
Invite the family
Add family members to a client and send an invite.
- 2
Set permissions
Choose exactly what each family member can see.
- 3
Family logs in
Relatives access the app with their own secure login.
- 4
Follow the care
Families see permitted updates, visits and records.
- 5
Stay in touch
Families message the team securely, reducing office calls.
Carionex vs the old way
| Carionex | Traditional | |
|---|---|---|
| Family visibility | Dedicated app | Phone calls |
| Privacy control | Granular permissions | All-or-nothing |
| Messaging | Secure, in-app | Personal phones |
| Reassurance | Real-time updates | Occasional calls |
| Winning private clients | Differentiator | Harder |
Frequently asked questions
What is the Carionex family portal?+
It's a dedicated mobile app that lets a client's family follow daily care — visits, medication, wellbeing and updates — and message the care team, all governed by permissions the agency sets.
Can we control what families see?+
Yes. Access is governed by granular per-family-member permissions, so you decide exactly what each person can view, from care notes to medication and billing.
Can families message the care team?+
Yes. Families can send secure messages to the office through the app, with push notifications so nothing is missed.
Is the family portal a separate app?+
It's part of the same native app that carers use, which resolves the right experience at login — so families get a tailored, permission-controlled view.
Is it GDPR-conscious?+
Yes. The family portal is designed with privacy in mind, with permission controls and logged access so sensitive information is only shared where you allow it.
Does it reduce calls to the office?+
Typically yes. When families can see updates themselves, they call the office far less, freeing your team's time.
Does the family see medication information?+
Only if you grant that permission. Medication and other sensitive information is shown to a family member only when the agency enables it for them.
How does this help win private clients?+
Transparency reassures families choosing care, so a polished family app can be a real differentiator when competing for private-pay clients.
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See Family Portal in action
Book a personalised demo and see how Carionex brings communication together in one platform.