Compliance

CQC compliance, quality & feedback, care reviews and policies & procedures.

Care ReviewsA dashboard of every care plan and risk assessment review date across all clients, grouped into overdue, due soon and upcoming.CQC ComplianceA live compliance score and breakdown against CQC expectations, highlighting gaps such as overdue care plans, expired training or missing checks.DocumentsThe already-uploaded compliance documents for staff — DBS checks, right to work, insurance and other certificates — shown on the Training Matrix's Compliance Docs tab.Policies & ProceduresYour policy library with versioning and staff acknowledgements — write policies, publish versions and track who has read and signed them.Quality & FeedbackCollects star ratings and comments families leave after a visit, then turns them into an agency satisfaction score, a carer leaderboard, a concerns queue for low ratings, and a bank of approved testimonials for your website.