Time Corrections & Diversion Requests
Staff can raise a request from the mobile app if they forgot to clock in/out, drove a diversion, or want to flag a route they can't safely take — you review and approve or reject each one here.
Staff can raise a request from the mobile app if they forgot to clock in/out, drove a diversion, or want to flag a route they can't safely take — you review and approve or reject each one here.
Where to find it: Staff → Time Corrections, and Finance → Mileage → Adjustment Requests tab
Review a clock-in/out time correction
- Go to Staff → Time Corrections.
- Open a pending request to see the original times, the requested times, and the carer's reason.
- Approve to apply the corrected times to the visit, or reject with a required reason.
Check what a staff member has raised themselves
- Staff track their own submissions in the mobile app under More → My Requests.
- It shows the status of every mileage/diversion and time correction request, plus your reason if you rejected one.
Tips & good to know
- Rejecting a mileage or time correction request requires a reason — staff see it in the app and by email, alongside a confirmation email whenever they submit or you approve one.